Privacy
Privacy Policy
We respect your privacy and collect only the information reasonably needed to run the website, process purchases, deliver digital products and provide support.
Information We May Collect
Depending on how you interact with the website, we may collect your name, email address, mobile number, billing or contact information, order details, transaction reference ID, purchased products, support communications, IP address, browser or device information and basic website usage information.
How We Use Information
Information may be used to process and confirm purchases, provide access to purchased eBooks or digital products, communicate about orders, answer support requests, prevent fraud or misuse, maintain business and accounting records, improve the website and comply with applicable legal obligations.
Payment Information
Payments may be processed through third-party payment gateways. We generally do not directly store complete debit card numbers, credit card numbers, UPI PINs, banking passwords, CVVs or similar sensitive payment authentication credentials. Payment information required to complete a transaction is handled by the relevant payment service provider according to its own policies.
Cookies, Analytics and Security
The website may use cookies or similar technologies for essential functionality, security, analytics, remembering preferences and measuring website performance. Reasonable technical and organisational measures are used to protect information, but no internet-based system can be guaranteed to be completely secure.
Sharing and Retention
We do not sell or rent customer personal information. Information may be shared with service providers where reasonably necessary, including payment processors, hosting providers, email or support providers, analytics providers, security providers and professional advisers. Information is retained only as long as reasonably necessary for order fulfilment, support, accounting, fraud prevention and legal compliance.
Your Rights
Subject to applicable law, you may contact us regarding access, correction, deletion, withdrawal of consent where applicable, or other privacy concerns relating to your personal information.
Terms
Terms & Conditions
These terms govern your access to PravinKumarRai.com and your purchase or use of eBooks, digital guides, templates, prompt collections and other digital products offered through the website.
Digital Products
Products sold through this website may include downloadable eBooks, PDF guides, templates, prompt packs, educational materials and other digital resources. Unless specifically stated otherwise, these are digital products and no physical product will be shipped.
Pricing and Payment
Prices displayed on the website are shown in the applicable currency and may change from time to time. The price applicable to an order will normally be the price displayed when the purchase is initiated, subject to correction of obvious technical or pricing errors. An order is considered successfully paid only after the payment system confirms successful payment.
Digital Delivery
After successful payment, the customer may be redirected to a download page or otherwise provided access to the purchased digital product. Customers are responsible for entering accurate information and for downloading and safely storing purchased files.
Licence to Use
Unless otherwise stated, purchasing an eBook or digital product gives the purchaser a limited, non-exclusive, non-transferable licence for personal use. Purchasing a digital product does not transfer copyright or intellectual-property ownership to the purchaser.
Prohibited Activities
Without prior written permission, you may not resell, redistribute, publicly share, upload to file-sharing websites, remove copyright notices, claim the material as your own, or use substantial portions to create and commercially distribute a substantially copied product. For institutional, departmental, organisational, training or bulk-use rights, please contact us for an appropriate licence.
Governing Law
These terms are governed by the applicable laws of India. Jurisdiction: Lucknow, Uttar Pradesh, subject to applicable law and any mandatory consumer rights.
Refunds
Refund Policy
Digital products are delivered electronically and may be accessible immediately after purchase, so refund requests are handled differently from physical goods.
General Rule
Once a digital product has been successfully delivered, downloaded, or made accessible to the customer, the purchase will generally be considered final, subject to applicable consumer law and the exceptions below.
When We Will Review a Request
Please contact us if payment was debited more than once for the same purchase, payment was successful but the product was not made available, the downloaded file is corrupted or technically unusable, you received a materially different product, or a refund is otherwise required under applicable law.
Replacement Access
Where an issue can reasonably be resolved by supplying a fresh working download link or access method, we may first provide replacement access before considering a refund.
Change-of-Mind Requests
Because downloadable digital products may be immediately accessible and cannot practically be returned after access, we generally do not provide refunds solely because a customer changed their mind after the digital product was delivered or accessed, except where applicable law requires otherwise.
How to Request Assistance
Send your request to support@pravinkumarrai.com with the purchaser name, email or mobile used for purchase, product purchased, transaction or order ID, payment date, amount and a brief description of the issue.
Please do not send card PINs, CVVs, banking passwords, UPI PINs, OTPs or similar sensitive credentials.
Disclaimer
Disclaimer
Information and digital products available through PravinKumarRai.com are provided primarily for educational, informational and professional-development purposes.
Educational Purpose
While reasonable efforts are made to provide useful and accurate information, no guarantee is made that every item will remain complete, current, error-free, or appropriate for every user's circumstances. Nothing on the website should be treated as a substitute for qualified legal, financial, tax, medical, cybersecurity or other regulated professional advice.
AI and Technology Products
Some eBooks and resources discuss artificial intelligence tools such as ChatGPT, Claude, Gemini and other technologies. AI systems can generate inaccurate, incomplete, outdated, misleading or fabricated information. Users should independently review and verify important outputs before relying on them.
Government Officers and Official Work
Where products discuss government administration or official work, examples, prompts, templates and explanations are provided as learning and productivity resources. Before using any output for official purposes, the responsible user should verify facts, figures, applicable laws, orders, rules, policies, procedures, financial provisions and citations from authoritative sources.
No Government Affiliation
Unless expressly stated for a particular product or project, PravinKumarRai.com is an independent website and is not an official website of the Government of India, any State Government, government department, PSU, statutory authority or other public body. Publication or sale of an eBook mentioning public administration does not imply official approval, sponsorship, affiliation or endorsement.
Third-Party Names and Links
Third-party names, trademarks, logos and products remain the property of their respective owners. References to such names are for identification, commentary, education or compatibility and do not imply sponsorship, partnership, affiliation or endorsement. External links may lead to independent websites whose availability, security, content and policies are outside our control.
